Privacy Policy

Information on the processing of personal data
In connection with the processing of personal data, we provide you with the following information pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

Controller
The controller who has determined the purposes and means of processing customer personal data is VIPgold., s.r.o., Tallerova 4, 8110 2 Bratislava, Company ID: 46 124 128, Tax ID: 2023260085 (hereinafter referred to as VIPgold), District Court Bratislava I. Section: Sro, file number: 72338/B; c.OŽP-A/2011/16138-2, c. živ. reg. 110-204363

If necessary, the company can be contacted by phone at +421 948 223 112, in writing at VIPgold, s.r.o. Tomášiková 5 , 821 01 Bratislava, or by e-mail at info@vipgold.sk.

Scope of processed personal data
We minimize the scope of personal data that we process so that it is sufficient to provide the quality services that you expect from us, while fulfilling legal obligations and at the same time protecting our legitimate interests. In addition to the personal data of our customers, we also process the personal data of our potential customers who have given us their consent.

Categories of customer personal data that we process:
Basic data: name and surname, residential address
Contact data: e-mail, telephone number, contact address
Information on the use of our products and services: products that the customer has purchased from us, products that he is considering purchasing, information on the use of our e-shop, information on the use of the newsletter, etc., participation in competitions, records of e-mail communication, records of telephone calls, or other communication with the customer in electronic or written form, transaction data, in particular information on customer payments and payment methods.

Purposes of processing personal data
The buyer's personal data is processed primarily for the purpose of concluding purchase contracts, the subject of which is the delivery of our goods and services. This activity primarily includes receiving and processing orders, issuing invoices with tax documents, recording payments, or sending goods to the selected address, etc.

In order to properly fulfill all legal obligations, we also process personal data for the purposes of accounting, registry management, or handling complaints and claims. In some cases, it is necessary to process personal data for the purposes of litigation and out-of-court debt collection.

We also process customer personal data for the purpose of informing about our products and services within the framework of direct marketing.

In order to improve our services, we value every customer's feedback, and therefore, before sending an order, the customer may decide to provide their personal data for the purpose of evaluating the purchase. Information about the customer will be forwarded, together with their order and e-mail address, to Heureka Shopping s. r. o., which may use it to obtain an independent evaluation of our products and services. All personal data that this company, as an intermediary, acquires will only be used for a certain period of time, which will be necessary to obtain this information.

Legal basis for processing personal data

We process customer personal data in accordance with the law, only on the basis of legal grounds, if:

the processing of personal data is necessary for the performance of a contract (for example, a purchase contract) and the buyer is a party to the contract, or has asked us to take measures before concluding the contract (for example, by registering in the e-shop)
the processing of the buyer's personal data is necessary within the framework of our legitimate interest, which we pursue, which is primarily the offer and sale of goods and services to our customers
or the buyer has given us his consent for one or more purposes. These may include in particular activities related to the offer of goods and services, or processing in order to adapt the offer to customer needs and expectations.
Recipients of personal data
Personal data may be provided to the following categories of recipients during processing:

Courier and transport companies
Marketing agencies
IT service providers and telecommunications operators
Accounting firms, auditors and tax advisors
Law and legal firms
Courts and criminal justice authorities
Experts and court experts
Debt collection companies and bailiffs
Period of storage of personal data
In the case of the consent of the data subject, we will process the customer's data until the customer withdraws his consent, but no more than 24 months from its granting.
In the case of legitimate interest, we will process the buyer's personal data, unless the customer objects to the processing, for a period that is justified with regard to the life cycle of the purchased product or service, in order to be able to offer and provide him with related products and services.
In the case of performance of the contract, we will process the personal data for the period during which the contractual relationship lasts, including the warranty and complaint conditions.
In the case of fulfilling a legal obligation, we will process personal data for the period required by law. Regarding the Accounting Act, the VAT Act, etc., the period may be up to 10 years.

 

Customer rights as a data subject

When processing customer personal data, we are ready to exercise their rights.

The buyer who has registered in the online store can check and change the personal data provided at any time, as well as cancel his registration after logging in to the website www.vipgold.sk in the section "Change personal data".
The buyer has the right to access his personal data, as well as the right to know for what purpose they are processed, who is the recipient of his personal data, and what is the period of their processing.
The buyer has the right to correction if his personal data is incorrect or has changed, contact us by phone or e-mail, and we will correct them.
The buyer has the right to delete personal data if they are incorrect or processed unlawfully.
If the buyer's personal data are processed on the basis of consent, he has the right to withdraw his consent at any time without affecting the lawfulness of the processing based on the consent granted before its withdrawal.
The buyer has the right to restriction of processing, and if he wishes, we will process the data only for the most necessary legal reasons, or not at all.
The buyer has the right to object to automated individual decision-making if he finds or believes that this processing is unlawful or in conflict with his rights.
The buyer has the right to data portability, and therefore if he wishes to transfer them to another controller, we will provide them in an appropriate format, unless other technical or legal obstacles prevent this.
The buyer also has the right to file a complaint with the supervisory authority, which is the Office for Personal Data Protection of the Slovak Republic, with its registered office at Hraničná 12, 820 07 Bratislava 27, Slovak Republic, IČO: 36 064 220, tel. no.: +421 2 3231 3220, https://dataprotection.gov.sk/uoou/
How and where can the customer exercise his rights
The customer can exercise his rights by calling the telephone number number +421 948 223 112, in writing to VIPgold s. r. o., Tomášikova 5, 821 01 Bratislava, or by e-mail to info@vipgold.sk.
We will respond to each such request free of charge within 30 days. In the event of complexity or a large number of requests, we are entitled to extend this period by another 60 days. If this occurs, we will inform the customer about this and the specific reasons.
In the event that it is a clearly unjustified or repeated request, we are entitled to charge a reasonable administrative fee to cover the costs associated with providing this service.