Terms and conditions

IDENTIFICATION OF CONTRACTING PARTIES

Seller – Operator – Merchant:
Online store www.vipgold.sk operated under the business name:
VIPgold, s. r. o.
Tallerova 4
81102 Bratislava
Company ID (IČO): 46 124 128
VAT ID (IČ DPH): SK2023260085
District Court Bratislava I, Section: Sro, File No.: 72338/B
Ref. No.: OŽP-A/2011/16138-2, Trade Register No.: 110-204363

ČSOB
IBAN: SK79 7500 0000 0040 2489 4799
BIC (SWIFT) Code: CEKOSKX

Tatra banka
IBAN: SK64 1100 0000 0029 4911 6930
BIC (SWIFT) Code: TATRSKBX

VÚB banka
IBAN: SK61 0200 0000 0045 4265 0954
BIC (SWIFT) Code: SUBASKBX

Fio banka
IBAN: SK91 8330 0000 0028 0098 9661
BIC (SWIFT) Code: FIOZSKBAXXX

The buyer/customer is a registered user (all natural and legal persons without restriction) of the online store vipgold.sk, who, based on registration, may place orders for products through the Operator’s website.

The recipient is understood to be a natural or legal person to whom, according to the customer's order, the shipment is addressed.
The place of delivery is the location specified by the customer, to which the Operator is obliged to deliver the shipment.
A shipment refers to goods offered by the Operator via the online store at www.vipgold.sk.

A consumer-buyer is a natural person who, when concluding and fulfilling the contract, is not acting within the scope of their business or other entrepreneurial activity, and the goods or services provided do not serve for employment, profession, or business purposes.

Supervisory Authority
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Bratislava Region
Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava
Department of Supervision
Phone: +421 2 58 27 21 72, +421 2 58 27 21 04
Fax: +421 2 58 27 21 70
www.soi.sk
www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi

GENERAL TERMS AND CONDITIONS

1. General Provisions

These business and complaint terms and conditions become effective for the buyer upon conclusion of the purchase contract.

Before submitting an order, the buyer will be prompted to confirm, by ticking a checkbox, that they have read, understood, and fully agree with these business and complaint terms and conditions. The relationship between the buyer and the seller is governed by these business terms.

2. Ordering Goods

An order is created upon its confirmation during the ordering process in the online store at http://www.vipgold.sk.

The validity of the order is conditional on completing all mandatory fields in the order form. The buyer undertakes to provide true and accurate data, including their address, valid email address, and phone number.

After the order is submitted, the system will automatically send confirmation of receipt, processing, and dispatch of the order to the buyer’s email. Any additional information concerning the order will also be sent to the same email address as needed. An order is considered confirmed once it is moved to the status “Processing.”

Do not worry — if, after collecting or receiving the shipment, you do not like the goods and return them unused within 14 days, we will promptly refund your payment, provided the terms and conditions are met (i.e. it does not concern goods made according to the buyer’s specific requirements, goods designated specifically for one buyer, or goods that, due to their nature, cannot be returned). The refund will be issued no later than 14 days from the date of receiving the withdrawal from the purchase contract and the returned goods.

3. Prices and Payment Methods

The prices listed in the online store www.vipgold.sk are valid at the time the goods are ordered.
A new price list becomes effective on the date of its publication on the website www.vipgold.sk.
Changes to the price list do not affect previously confirmed orders.

The fee for express production of gold wedding rings within 14 working days is €45.

Payment Methods

Dear customer, for goods ordered in our online store, you can pay using the following methods:

• In cash or by payment card – upon personal collection at our branch:
  Tomášikova 5, 821 01 Bratislava
  Note: You may collect the goods at the branch only after receiving an email stating:
  "Order ready for personal pickup"

• Via an external payment gateway

• Cash on delivery – to the courier or postal delivery person upon receipt of the shipment.

• By direct deposit or bank transfer to one of the following accounts:

  • ČSOB: IBAN SK79 7500 0000 0040 2489 4799

  • Fio banka: IBAN SK91 8330 0000 0028 0098 9661
    Once the payment has been credited to our account, the goods will be immediately shipped to your address.
    A bank statement or postal receipt serves as proof of payment.

• Payment via Skip Pay – “Goods immediately for one third of the price”
  By using this service, you agree to the Skip Pay terms and conditions.
  More about how your personal data is processed here.
  All service details are available on the Skip Pay website.

• Installment plan via Quatro

• Gift voucher – The purchased gift voucher has unlimited validity and may be used by a third party.
  It can be used anytime on the vipgold.sk e-shop or in person at the Tomášikova 5 branch in Bratislava during opening hours.
  The voucher must be used once only and for the full value.
  If the purchase total exceeds the voucher’s value, the difference must be paid using one of the above payment methods.
  The voucher or any unused balance cannot be refunded or exchanged for cash.

All prices in the online store are shown in euros (€), including VAT.
Prices do not include shipping.
All promotions are valid while supplies last, unless otherwise stated for a specific product.

For large, custom, or non-standard orders, we reserve the right to require an advance payment of 30% to 100% of the total value of the goods.

The buyer is obliged to accept the order.
If the buyer, after confirming the order, does not accept the goods or fails to pay the full purchase price at delivery without prior written withdrawal from the contract, the seller is entitled to compensation for damages, at least in the amount of actual costs related to the failed delivery.

Compensation (or retention of a deposit) also applies if the customer cancels a made-to-order item during production, where initial production costs have already been incurred.
The buyer is also obligated to cover all costs related to the custom production and procurement of goods, including lost profits.

If a delivery time is not stated directly on the product page, the goods will be delivered no later than 30 days from order confirmation, as required by applicable law.

Cash discounts and coupon codes cannot be combined with other discounts or gifts.
The customer must choose which discount or bonus they wish to apply.

The delivery time for custom-made or made-to-measure goods is 7 to 30 working days.

4. Delivery and Receipt of Goods

Personal pickup at our branch:

VIPgold, s.r.o.
Tomášikova 16551/5
821 01 Bratislava

Opening hours:
Monday: 10:00–17:30
Tuesday: 10:00–17:30
Wednesday: 10:00–17:30
Thursday: 10:00–17:30
Friday: 10:00–17:30
Saturday: Closed
Sunday: Closed

Goods can be collected at our branch only after receiving the email:
“Order ready for personal pickup”

Delivery and Shipping Price List:

Slovenská pošta – Express Courier (to address, post office, or Parcel Box)
(Usually delivered on the next working day – depending on item availability):

• Orders over €40 – free delivery

• Orders up to €40 – €7 delivery fee

Packeta / Z-BOX – Parcel to Pick-up Point
(Usually delivered within 2–3 working days – depending on item availability):

• Orders over €40 – free delivery

• Orders up to €40 – €5 delivery fee

Cash on delivery (COD) fee: €2

Delivery to EU countries and other countries is possible only with advance payment.

The invoice is included in the shipment and also serves as the warranty certificate.

Note: If the customer incorrectly selects a shipping option (e.g. for jewelry boxes, winders, or display cases), the system will automatically update the item to reflect the correct category and price.

Estimated Delivery Time:

• For in-stock goods: 3–4 calendar days
  (We recommend checking availability before placing the order.)

• For custom-made or made-to-order goods (i.e. goods made specifically for a single customer and not kept in stock): 7–30 days

Goods considered made-to-order include:

• wedding rings (gold, silver, carbon, titanium, steel),

• gold and diamond jewelry,

• thick gold chains,

• Swarovski jewelry,

• other jewelry with a delivery time longer than 5 days, etc.

These products are classified as custom production, as they are made and supplied specifically for the customer (not in stock at the seller, dealer, or even the manufacturer).

Before placing an order, we recommend contacting us via email to confirm the delivery time for your specific product.

If a delivery time is not explicitly stated for the product, it will be delivered in accordance with applicable law, no later than 30 days from the date of order confirmation.

Weight and dimensions shown on the website are indicative only and may vary (e.g., based on jewelry size, etc.).

Color display of products on monitors may not exactly match the actual shade as seen in person. Color perception depends on monitor quality or other display equipment used.

An invoice is included with each item.
The invoice also serves as a delivery and warranty certificate.

The seller has the right to receive proper and timely payment of the purchase price from the buyer for delivered goods.

Your order is binding, and under the terms and conditions must be collected no later than 7 days after the order is ready for pickup.

5. Order Cancellation and Withdrawal from the Contract

The buyer is entitled to withdraw from the purchase contract within 14 days of receiving the goods without giving any reason, in accordance with § 19 et seq. of Act No. 108/2024 Coll. on Consumer Protection, provided that the seller has duly and timely fulfilled the information obligations under § 15 of the same Act.
The buyer has the right during this period to unpack and test the goods in a manner typical when purchasing in a physical retail store.
The buyer may also withdraw from the purchase contract even before the withdrawal period starts.

According to § 19(1) of the above Act, the buyer cannot withdraw from a contract where the subject of the contract is goods made according to the buyer’s specifications or custom-made.
All rings not in stock are considered custom-made.

The seller reserves the right to cancel the order or part of it if the buyer provided false or misleading personal information, or if the goods are no longer manufactured or supplied, unless an agreement is reached with the buyer for substitute fulfillment.
In such cases, the buyer will be contacted by email or phone to agree on a resolution, and if payment has already been made, the amount will be refunded within 14 days by bank transfer unless otherwise agreed.

If the seller, due to force majeure or despite all reasonable efforts, is unable to deliver the goods at the stated price and informs the buyer before binding acceptance, the seller is not obligated to accept the buyer’s offer to enter into a contract.

The buyer may cancel the order no later than before the goods are dispatched, by email at info@vipgold.sk or by phone at +421 948 223 112.
When cancelling, please provide your name, surname, order number, and the name of the ordered product.
If the buyer has already paid part or the full price for the cancelled order, that amount will be refunded within 14 days of cancellation by bank transfer.

The provisions of this section on withdrawal do not apply to entities that do not meet the definition of a consumer as per § 52(4) of the Civil Code.

Under § 19(1) of the Consumer Protection Act, withdrawal is not permitted for:

• goods made to the consumer’s specifications or clearly customized,

• goods delivered in sealed packaging that are not suitable for return for health or hygiene reasons and whose seal was broken after delivery,

• goods or services where the price depends on financial market fluctuations beyond the seller's control,

• services that began with the consumer's explicit consent, and the consumer acknowledged that they would lose the right of withdrawal once the service was fully provided.

All engraved items according to the consumer’s request are considered custom-made, and cannot be returned under the law.

The buyer must, without undue delay, and no later than 14 days after withdrawal, send the goods back to the seller’s branch or hand them over to the seller or a person authorized to collect the goods.
This does not apply if the seller has offered to collect the goods.
The 14-day deadline is considered met if the goods are handed over to a courier on the last day of the period.

The seller is obliged to return to the buyer, without undue delay, and no later than 14 days from the day the withdrawal notice is received, all payments received under the contract, including delivery and postage costs.
This does not include additional charges if the buyer chose a more expensive delivery option than the standard delivery offered by the seller, or costs for extra services that were fully provided.

The seller is not required to refund the payments until the goods are returned or the buyer proves that they have sent them.

To withdraw from the contract, please notify us in advance by email at info@vipgold.sk.
Include: your name, surname, phone number, order and invoice number, and the returned item.

Use the Withdrawal from Contract Form.
📄 To download the form, click here: Formulár na Odstúpenie od Zmluvy

Please return the goods complete and undamaged, preferably in original packaging, along with the original or a copy of the purchase receipt, any certificates, accessories, and gifts (if applicable) to:

VIPgold, s. r. o.
Tomášikova 16551/5
821 01 Bratislava
Do not send the goods cash on delivery – COD shipments will not be accepted.

The buyer must ensure that the goods are returned without damage.
We recommend insuring the goods for their full value.
Return shipping is paid by the buyer.
Goods intended for exchange must also be sent back undamaged.

If the returned goods are used, damaged, or incomplete, the buyer will reimburse the seller for costs associated with repairing or restoring the goods.
The seller is not obligated to refund any payments until the goods are returned or proof of shipment is provided.

The purchase price will be refunded to the buyer within 14 days using the same method of payment used by the buyer, unless otherwise agreed.
No additional fees will be charged.

The buyer is entitled to a refund of shipping costs only up to the amount of the cheapest standard delivery offered by the seller.

Withdrawal from the contract also automatically cancels any additional related contracts (e.g., Quatro consumer financing).

If the consumer agrees to begin receiving a service before the withdrawal period expires, and then withdraws, they must pay the seller for the actual portion of services provided.

6. Liability for Defects

We strive to handle any complaints to your full satisfaction. The goods we sell are covered by a legal warranty of 24 months, unless otherwise stated for a specific item. The warranty period begins on the day the goods are received.

1. The seller is liable for any defect that the sold goods had at the time of delivery and which manifests within two years of delivery. For used goods, the parties may agree on a shorter period of liability, but not shorter than one year from delivery. If a defect appears within this time, it is presumed that the item already had the defect at delivery, unless proven otherwise or if such presumption is incompatible with the nature of the goods or defect.

2. If the seller is liable for a defect, the buyer has the right to repair or replacement of the goods (§623 of the Civil Code), a reasonable discount, or withdrawal from the contract (§624 of the Civil Code).

3. The buyer must assert the defect within two months of discovering it, but no later than the expiration of the liability period.

4. The seller or designated person shall provide the buyer with written confirmation of the defect notification without delay, including a deadline (max. 30 days) for defect resolution, unless a longer period is objectively justified.

5. This confirmation may be sent via email or in writing and must clearly describe the defect and inform the buyer of their rights under §623 and §624.

6. The buyer may choose between repair or replacement, but not a method that is impossible or would impose disproportionate costs on the seller.

7. If the defect is removable, the seller must do so free of charge within a reasonable time, based on the nature and severity of the defect.

8. The seller may refuse defect removal if repair/replacement is not possible or would result in disproportionate costs.

9. The buyer must hand over or make the goods available for repair or replacement.

10. The seller will deliver repaired or replacement goods to the buyer at their own expense in the same or similar way. If the buyer does not collect the goods within six months, the seller may sell them, provided prior notice is given for valuable goods.

11. After sale, the seller will pay the buyer the proceeds, minus justified storage and sales costs, if the buyer claims their share within a reasonable time.

12. If the seller rejects liability, they must state the reasons in writing. If the buyer presents an expert opinion confirming liability, the seller may no longer reject it.

13. The buyer is entitled to reimbursement of reasonable expenses incurred in connection with asserting their rights, if claimed within two months of the resolution (repair, refund, discount).

14. The buyer may demand a discount or withdraw from the contract if:

• the seller does not resolve the defect,

• the defect reappears after repair/replacement,

• the defect is serious enough,

• or the seller refuses timely resolution or causes undue hardship.

15. If the contract involves multiple items, withdrawal can be limited to the defective item unless it is unreasonable to keep the rest.

16. The buyer may not withdraw if they contributed to the defect or if the defect is minor.

17. Upon withdrawal and return of goods, the seller must refund the purchase price within 14 days using the same payment method, unless otherwise agreed.

18. The buyer was duly informed about defect liability by having access to these terms prior to order submission.

19. Defect liability applies only to goods purchased via the seller’s online store.

20. The buyer may claim liability by delivering the goods to the seller’s facility or to an authorized person, along with a Defect Notification Form (available on the website). COD returns are not accepted.

21. The complaint process starts when all of the following are fulfilled:

• Delivery of the defect notification,

• Delivery of the goods,

• Delivery of necessary access data (codes/passwords), if applicable.

22. If the item is undeliverable (e.g. fixed in place or too large), the seller may inspect it directly at the buyer’s location. The buyer must assist with inspection. The process starts on the day of inspection or 10 days after defect notification if no inspection is conducted despite cooperation.

23. If needed, the seller will remove, reinstall, or replace the defective item.

24. The buyer must clearly state which legal right they are asserting (e.g. repair, replacement, withdrawal). The seller must then determine how to proceed.

25. Liability does not apply to known defects for which a discount was given at purchase.

26. The seller is not liable if:

• the claim is made after the liability period ends,

• mechanical damage was caused by the buyer,

• the item was used in unsuitable environments,

• misuse, improper handling or lack of care occurred,

• excessive wear, natural disasters or force majeure caused damage,

• unauthorized tampering or electrical/water/fire damage occurred,

• or if the buyer failed to report obvious damage upon delivery.

27. The seller will inform the buyer by phone or email of the result of the complaint and provide a written resolution.

28. Shipped goods such as sports supplements, food in gift baskets, or pet food will have a shelf life of at least 2 months. If not, the seller will contact the buyer for consent before shipping.

29. For exchanged goods, a new warranty begins from the receipt of the replacement item and applies only to that item.

30. Resolution of complaints applies only to defects listed in the Defect Notification.

31. If the buyer has already exercised their rights, repeated complaints for the same specific defect will be rejected without expert opinion.

The warranty does not apply to:

• defects known at the time of contract conclusion,

• obvious defects not reported upon delivery,

• regular wear and tear,

• mechanical damage by the buyer,

• or damage due to unsuitable conditions.

Claims for surface wear or deformation of jewelry from daily use are not subject to warranty.

Please send complaints with the item well packaged, along with a copy of the invoice (serves as warranty card) and a short description of the issue.
We recommend contacting us in advance. Contact info is on the website.

Return address:
VIPgold, s.r.o.
Tomášikova 5
821 01 Bratislava
Do not send COD parcels. We recommend insuring the shipment.

You will be notified of the complaint outcome by email or post, together with the returned item.

7. Free Service for Gold Wedding Rings

With gold wedding rings, you receive lifetime post-warranty service, which includes:

• Cleaning of wedding rings

• Surface finish restoration (polishing, matting), or a change of surface finish

• First cold-size adjustment within 60 days of purchase free of charge (only for models without stones) – adjustment within ±2 sizes

After the 60-day period from the purchase date, the seller reserves the right to charge a fee for resizing, if the customer ordered the specific size via a binding order placed through the e-shop or at the branch.

Free service may be used once every 2 years, beginning 24 months after purchase of the rings.

⚠️ Damage to the surface finish or deformation due to regular wear is not subject to warranty.

If the service is requested before the 24-month period has elapsed, it will be charged according to the current price list.

Other paid services include:

• Cold-size adjustments

• Regular size adjustments

• Additional engraving

• Stone setting

• Rhodium plating

Before submitting the order, the buyer will be prompted to check a box confirming that they have read, understood, and agree with these terms and conditions.

8. Protection of Personal Data

8.1 The contracting parties have agreed that, in the case where the buyer is a natural person, they are obliged to provide the seller with their name and surname, permanent address including postal code, telephone number, and e-mail address.

8.2 The contracting parties have agreed that, in the case where the buyer is a legal entity or a sole trader, they are obliged to provide the seller with their business name, registered office address including postal code, company ID number, VAT number, telephone number, and e-mail address.

8.3 The buyer may at any time review and amend their personal data after logging in on the website www.vipgold.sk under the section “Zmena osobných údajov” (Change of Personal Data).

8.4 The seller hereby informs the buyer that, pursuant to Article 6(1)(b) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation), (hereinafter referred to as the “Regulation”), the seller, as the controller of the information system, will process the buyer's personal data without their consent as the data subject during the conclusion of the purchase agreement, as the processing of the buyer’s personal data will be carried out by the seller within the framework of pre-contractual relations and is necessary for the performance of the purchase agreement in which the buyer acts as one of the contracting parties.

8.5 Pursuant to Article 6(1)(f) of the Regulation, the seller may, after delivery of the ordered goods or services to the buyer, process the buyer’s personal data based on a legitimate interest also for the purposes of direct marketing and send to the buyer’s e-mail address information about new products, discounts, and promotions related to the offered goods or services.

8.6 The seller undertakes to handle and treat the buyer’s personal data in accordance with the valid legal regulations of the Slovak Republic.

8.7 The seller declares that, in accordance with Article 5(1)(a) and (b) of the Regulation, they will obtain the buyer’s personal data solely for the purpose stated in these Terms and Conditions.

8.8 The seller declares that for purposes other than those stated in these Terms and Conditions, they will obtain the buyer’s personal data only on an appropriate legal basis and will ensure that the data will be processed and used exclusively in a manner corresponding to the purpose for which they were collected and will not combine them with personal data obtained for another purpose or for the purpose of fulfilling the purchase agreement.

8.9 Before submitting the order, the buyer will be asked to confirm, by ticking a checkbox, that the seller has communicated to them clearly, intelligibly, and unambiguously:

• the seller’s identification data as stated in the first part of these Terms and Conditions, proving the seller’s identity,

• the seller’s contact details or those of a responsible person,

• the purpose of the personal data processing, which is the conclusion of a purchase agreement between the seller and the buyer, and the legal basis for processing the personal data,

• that the buyer is obliged to provide the required personal data for the purpose of concluding the purchase agreement and for proper handling and delivery of the order,

• that if the processing is based on Article 6(1)(f), the legitimate interest pursued by the seller is direct marketing,

• identification details of the third party that will deliver the ordered goods to the buyer, or details of other recipients or categories of recipients of the personal data, if applicable,

• the data retention period, or criteria for determining this period,

8.10 The seller declares that they will process the buyer’s personal data in accordance with good morals and will act in a way that does not contradict the Regulation or other generally binding legal regulations and will not circumvent them.

8.11 The seller, in accordance with the Regulation, provides the buyer whose personal data is being processed with the following information:

• the identity and contact details of the seller and, where applicable, the seller’s representative,

• the contact details of the data protection officer, if applicable,

• the purposes of the processing for which the personal data are intended, as well as the legal basis for the processing,

• if the processing is based on Article 6(1)(f), the legitimate interests pursued by the seller or a third party,

• the recipients or categories of recipients of the personal data, if any,

• where applicable, the intention of the seller to transfer personal data to a third country or international organization,

• the period for which the personal data will be stored, or if that is not possible, the criteria used to determine that period,

• the existence of the right to request from the seller access to and rectification or erasure of personal data or restriction of processing concerning the buyer or to object to processing as well as the right to data portability,

• the right to lodge a complaint with a supervisory authority,

• whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, whether the buyer is obliged to provide the personal data and of the possible consequences of failure to provide such data,

• the existence of automated decision-making, including profiling.
  The buyer has the right to obtain from the seller a copy of the personal data undergoing processing and also the right to receive all the above-mentioned information. For any additional copies requested by the buyer, the seller may charge a reasonable fee based on administrative costs.

8.12 If the buyer exercises their right under point 8.11 in writing or electronically, and the content of their request shows that they are exercising their right under point 8.11, the request shall be deemed to have been made under the Regulation.

8.13 The buyer has the right to object to the processing of their personal data by the seller if they assume that their data are or will be processed for direct marketing purposes, including profiling to the extent that it relates to such direct marketing. If the buyer objects to such processing, the seller shall stop processing the personal data for direct marketing purposes from the day of receipt of such objection and the buyer’s personal data shall no longer be processed for such purposes.

8.14 In the event of a suspicion that the buyer’s personal data is being processed unlawfully, the buyer may lodge a complaint with the Office for Personal Data Protection of the Slovak Republic. If the buyer does not have full legal capacity, their rights may be exercised by their legal representative.

8.15 The seller shall take appropriate measures to provide the buyer with all the information referred to in point 8.12 in a concise, transparent, intelligible and easily accessible form, using clear and plain language. The seller shall provide the information electronically or by other means agreed with the buyer in accordance with the Regulation.

8.16 The seller shall provide information on the measures taken based on the buyer’s request without undue delay and in any event within one month of receipt of the request.

8.17 The seller hereby informs the buyer that for the purpose of fulfilling the concluded contract, it is expected that the buyer’s personal data will be provided to and made available to the following third parties or categories of recipients:
Slovenská pošta, a.s., registered office: Partizánska cesta 9, 975 99 Banská Bystrica, Company ID: 36631124, registered in the Commercial Register of the District Court Banská Bystrica, Section: Sa, Insert No.: 803/S
Slovak Parcel Service s.r.o., registered office: Senecká cesta 1, 900 28 Ivanka pri Dunaji

8.18 The buyer may request the following from the seller in relation to the processing of their personal data:

• confirmation as to whether or not their personal data are being processed,

• the purpose of processing their personal data,

• in a generally comprehensible form, information about the processing of their personal data in the information system and about its status to the extent:

  • identification details of the seller and, if appointed, the seller’s representative,

  • identification details of the processor; this does not apply if the seller does not act through a processor when obtaining the personal data,

  • in a generally comprehensible form, precise information about the source from which their personal data were obtained for processing,

  • in a generally comprehensible form, a copy of their personal data being processed,

  • additional information necessary to guarantee the buyer’s rights and legally protected interests, especially:

    • a notice of whether the provision of personal data is voluntary or mandatory; if the seller collects personal data based on the buyer’s consent under § 11 of the Personal Data Protection Act (ZnOOÚ), the seller shall also inform the buyer of the validity period of the consent,

    • if the buyer is required to provide personal data based on directly applicable binding acts of the EU, an international treaty binding on the Slovak Republic, or law, the seller shall inform the buyer of the legal basis for the obligation and the consequences of refusing to provide such data,

    • information on third parties, if it is assumed or evident that the data will be disclosed to them,

    • the category of recipients, if it is assumed or evident that the data will be made accessible to them,

    • the form of disclosure, if personal data are to be disclosed,

    • third countries, if it is assumed or evident that personal data will be transferred to such countries,

    • correction of inaccurate, incomplete, or outdated personal data subject to processing,

    • erasure of their personal data if the purpose of processing has been fulfilled; if the processed data are contained in official documents, the buyer may request their return,

    • erasure of personal data if the processing has violated the Personal Data Protection Act or another valid legal regulation of the Slovak Republic.

8.19 The buyer has the right, on the basis of a free written request, to object to the following with the seller:

• the processing of their personal data, which they assume are or will be processed for the purposes of direct marketing without their consent, and to request their erasure,

• the use of personal data specified in § 10(3)(d) for direct marketing by postal mail, or

• the provision of personal data specified in § 10(3)(d) for the purposes of direct marketing.

8.20 The buyer has the right, on the basis of a free written request, to object to the processing of personal data in cases under § 10(3)(a), (e), (f), or (g) of the Personal Data Protection Act (ZnOOÚ), by stating justified reasons or by submitting evidence of unauthorized interference with their rights and legally protected interests, which are or may be harmed in a specific case by such processing of personal data; if there are no legal reasons preventing it and the buyer’s objection is proven to be justified, the seller is obliged to block the personal data being processed and to erase them without undue delay as soon as circumstances allow.

8.21 The buyer has the right, on the basis of a written request or in person if the matter is urgent, to object at any time to and not be subject to a decision of the seller that has legal effects on them or significantly affects them, if such a decision is made solely based on automated processing of their personal data. The buyer has the right to request that the seller review the decision by a method different from automated processing, and the seller is obliged to comply with the buyer’s request by ensuring that a competent person will play the decisive role in reviewing the decision; the seller shall inform the buyer about the method of review and the outcome within the time limit set out in point 8.18 of these Terms and Conditions. The buyer does not have this right only if a special law stipulates so, which provides for measures to safeguard the legitimate interests of the buyer, or if, in the context of pre-contractual or contractual relations, the seller has taken a decision that meets the buyer’s request, or if the seller has adopted other reasonable measures under the contract to safeguard the legitimate interests of the buyer.

8.22 If the buyer exercises their right in writing and it is clear from the content of their request that they are exercising their right, the request shall be considered to have been made under this Act; a request made by e-mail or fax must be delivered in writing within three days from the date it was sent.

8.23 If the buyer suspects that their personal data are being processed unlawfully, they may submit a notification to the Office for Personal Data Protection. If the buyer does not have full legal capacity, their rights may be exercised by their legal representative.

8.24 The seller is obliged to handle the buyer’s request under this Article of these Terms and Conditions, or to comply with the buyer’s request under the Personal Data Protection Act (ZnOOÚ), and to inform the buyer in writing no later than 30 days from the date of receipt of the request or requirement.

8.25 Any restriction of the buyer’s rights under § 28(2) of the Personal Data Protection Act (ZnOOÚ) shall be immediately notified in writing by the seller to the data subject and to the Office for Personal Data Protection.

9. Alternative Dispute Resolution for Consumer Disputes

If the consumer is not satisfied with the manner in which the seller handled their complaint or if they believe that the seller has violated their rights, the consumer has the right to contact the seller with a request for remedy. If the seller responds to the request for remedy with a rejection or does not respond within 30 days from the date the request was sent, the consumer has the right to submit a proposal to initiate an alternative dispute resolution procedure in accordance with Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts.

The competent entity for alternative dispute resolution with the seller VIPgold, s.r.o. is the Slovak Trade Inspection, Bajkalská 21/A, P.O. Box No. 29, 827 99 Bratislava 27, www.soi.sk, or another authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk); the consumer has the right to choose which of the listed alternative dispute resolution entities they will contact.

The consumer may also use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit a proposal for alternative dispute resolution of their dispute.

10. Final Provisions

Relationships not governed by these General Terms and Conditions are subject to the provisions of the relevant legal regulations, in particular the Civil Code.

If any provision of these General Terms and Conditions becomes or is declared invalid or ineffective, this shall not affect the validity or effectiveness of the other provisions of the General Terms and Conditions.

The seller reserves the right to change these General Terms and Conditions.

Copyright – all rights reserved

Texts and images are legally protected. Use of these materials from our website requires our consent!!! Any violation of copyright will be dealt with through legal counsel!

Unless otherwise stated, all trademarks listed in the online store are protected by the relevant laws.

The VIPgold online store is prepared with the utmost care; however, we cannot guarantee complete error-freeness and perfect accuracy of the information provided.

We apologize in advance for any errors. If you notice any, please do not hesitate to contact us.

We reserve the right to change the content of the online store at any time as needed and without prior notice.

The lifetime service applies only to gold wedding rings.

The weights of gold wedding rings listed on the site are approximate and may vary depending on the ring size. These are not mass-produced; each pair of rings is made individually, mostly by hand, and therefore may understandably differ slightly from one another.

The color representation of products on the monitor may not exactly match the actual color tones perceived by the buyer in reality. The display of color tones also depends, among other factors, on the quality of the display monitor or other display device used.

Your satisfaction with your purchase is monitored via email questionnaires as part of the "Verified by Customers" program, in which our e-shop is involved. We send them to you every time you make a purchase with us, unless you refuse to receive emails for direct marketing purposes pursuant to § 116 of Act No. 452/2021 Coll. on Electronic Communications, as amended. We process your personal data for the purpose of sending questionnaires within the "Verified by Customers" program based on our legitimate interest, which is to determine your satisfaction with your purchase from us. For sending questionnaires, evaluating your feedback, and analyzing our market position, we use a processing intermediary – the operator of the Heureka.sk portal – to whom we may pass information about the purchased goods and your email address for these purposes. Your personal data are not provided to any third party for its own purposes when sending email questionnaires. You may object to the sending of email questionnaires within the "Verified by Customers" program at any time by refusing further questionnaires via the link in the questionnaire email. If you object, we will no longer send you any further questionnaires.

Cookies

We use cookies on our website. A cookie is a small piece of data that a website stores on the visitor’s computer or mobile device.

Europa Analytics and its cookies

Europa Analytics is an enterprise service that monitors and evaluates the effectiveness and efficiency of the websites of the European Data Protection Board (EDPB) and the European Commission, as well as other websites managed by the Commission’s data centre.

It uses the open-source analytics platform Matomo (formerly Piwik), which is fully controlled by the European Commission. This platform allows for the protection of end-user personal data thanks to features such as IP address anonymization. The EDPB has also implemented a function to manage user consent for the collection of browsing data for anonymized statistical purposes.

Personal data protection and measures of the Europa Analytics service

Europa Analytics is configured to use the second-level domain europa.eu (used by websites of European institutions) and stores cookies from the host domain.

The cookies (from Matomo) used by Europa Analytics allow the European Commission to monitor the following information about visitors. This information is used to compile aggregate statistical reports about visitor activity that do not contain any personal data:

• IP address (masked),

• location: country, region, city, approximate latitude and longitude (geolocation),

• date and time of the request (site visit),

• name of the viewed page (Page Title),

• URL of the viewed page (Page URL),

• URL of the page visited before the current page (Referrer URL),

• screen resolution on the user’s device,

• local time in the visitor’s time zone,

• files clicked and downloaded by the visitor (Download),

• external domain links clicked by the user (Outlink),

• page generation time (time needed for the web server to generate and deliver the pages: Page speed),

• main language of the used browser (Accept-Language header),

• browser version, browser plugins (PDF, Flash, Java...), operating system version, device identifier (User-Agent header),

• language of the visited page,

• campaigns,

• site search,

• events.

To improve the accuracy of the generated reports, information is also stored in cookies of the host domain and later collected by the Europa Analytics service:

• random unique visitor ID,

• time of the visitor's first visit,

• time of the previous visit,

• number of visits.

The European Commission retains full control over the data collected via its own cookies, storing it on servers fully owned and controlled by the Commission.

In addition to certain session cookies, Matomo also generates a persistent cookie with a random ID, which allows Europa Analytics to recognize returning users. This cookie remains on the user's device for 13 months and is automatically deleted afterward.

• Host domain cookies are cookies set by the website you are visiting. Only that website can read them. Additionally, the website may use an external service to analyze how users interact with it. Europa Analytics sets its own cookies for this purpose and does not use any external entities.

• Persistent cookies are cookies stored on your computer that, unlike session cookies, are not automatically deleted when you close your browser. Persistent cookies are used solely to identify you on your next visit.

Consent for collecting browsing data, including personal data, for the purpose of creating anonymized statistics

By default, Europa Analytics does NOT track the browsing history of visitors on our website. However, you can choose to consent to the processing of personal data collected during your visit to our site, which will allow us to generate anonymized statistics.

If you have enabled the “Do Not Track” option in your web browser (see explanation below), we will respect your choice and your browsing history on our site will not be tracked for statistical purposes.

If you have not enabled “Do Not Track”, a cookie banner will be displayed allowing you to make your choice. A cookie named “edp_cookie_agree” will be installed to record your choice. If you consent to the processing of the data described above, Europa Analytics will be activated, and the respective cookies will be loaded. You may withdraw or re-give your consent at any time.

The “edp_cookie_agree” cookie will be deleted after 6 months. If “Do Not Track” is not enabled afterward, the cookie banner will reappear, allowing you to renew your preference.

If you have not permitted any cookies in your browser settings, the cookie banner will appear during every visit to our site.

To give or withdraw your consent to analysis:

Do Not Track preferences

The “Do Not Track” feature allows visitors to decline tracking of their web activity. This option is available in several browsers including:

• Firefox

• Internet Explorer

• Chrome

• Safari

• Opera

In each browser, it may appear under different names: Incognito, InPrivate, Private Window, etc. These modes do support cookies, but any created cookies are deleted as soon as the browser is closed.

Restricted access to information

All analytical data communication is encrypted via the HTTPS protocol. Analytical reports created by Europa Analytics are only accessible through the European Commission’s Authentication System (ECAS) to authorized Commission staff working with the Matomo platform, relevant staff of EU institutions, or duly authorized external contractors who may be required to analyze, develop, and/or maintain certain websites.

IP address masking

Note: the institution, city, and country of origin are derived from the full IP address for statistical purposes, then the data is stored and aggregated, after which masking is applied. Europa Analytics uses an anonymization mechanism that automatically masks part of each visitor’s IP address, effectively making it impossible to identify the specific visitor solely based on their IP.

Visitor logs

Europa Analytics automatically deletes visitor logs after 13 months. Aggregated datasets that contain no personal data are retained by the European Commission indefinitely for analytical purposes.

Contact

Specific questions regarding the retention and use of Europa Analytics data or requests for more information about the EDPB’s cookie policy can be sent to our website administrator at: info@vipgold.sk

For questions about the processing of personal data, you may also contact the EDPB Data Protection Officer.